Last updated: 25 May 2026
Paving Cape Town (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This policy explains what information we collect when you use pavingcapetown.co.za, why we collect it, who we share it with, and the rights you have over your data.
Who We Are
Paving Cape Town is a paving contractor operating across the Cape Peninsula and surrounding areas in the Western Cape, South Africa. For any privacy-related questions, requests or complaints, contact us at [email protected].
What Personal Information We Collect
When you request a quote or contact us via our website, we collect only the information you voluntarily submit through our forms, which may include:
- Your name
- Your phone number
- Your email address
- The suburb or area where the work is required
- The type of paving service you are interested in
- Any message, project details or photographs you choose to share
We do not knowingly collect special personal information (as defined in POPIA) and we do not collect information from children under 18 without parental consent.
Why We Collect It (Lawful Basis)
We process your personal information for the following purposes:
- To respond to your quote request or enquiry — lawful basis: your consent, given when you submit the form.
- To arrange and conduct on-site quote visits — lawful basis: performance of a contract you have requested.
- To follow up with you about a job or quote — lawful basis: our legitimate interest in providing the service you asked for.
- To keep records of work performed for warranty and accounting purposes — lawful basis: legal obligation and legitimate interest.
We do not use your information for marketing or advertising profiling. We will never sell your information to third parties.
Who We Share It With
We share your information only with the following operators who help us run our website and respond to your enquiry:
- Cloudflare — website hosting, DNS and security. Cloudflare may process limited connection metadata (IP address, browser type) for security and abuse prevention.
- Resend — transactional email delivery, used to forward your enquiry from our website to our internal inbox.
- Elfsight — embeds our Google Reviews widget. Elfsight only collects information you voluntarily submit through that widget (for example, if you click through to leave a Google review). We do not pass your enquiry data to Elfsight.
Each of these operators is contractually bound to process personal information only on our instructions and to maintain appropriate security safeguards. Some processing may occur on servers located outside South Africa; where this happens, we rely on safeguards permitted by section 72 of POPIA.
Cookies
Our website uses only essential cookies required for basic functionality (such as session and security tokens). We do not use advertising cookies, behavioural tracking cookies, or third-party analytics that profile you across sites. The Elfsight reviews widget may set its own cookies on the pages where it loads; if you do not interact with the widget, no personal data is collected by it.
How Long We Keep Your Information
We retain quote-request and contact details for 24 months from your last interaction with us, after which the records are deleted, unless we are required to keep them longer for accounting, warranty or legal reasons. You may request earlier deletion at any time (see “Your Rights” below).
Security
We take reasonable technical and organisational measures to protect your information against loss, unauthorised access and unlawful processing. This includes encrypted transport (HTTPS), restricted access to our internal inbox, and only sharing data with operators that offer comparable security guarantees. No system is 100% secure; if we ever become aware of a breach involving your information, we will notify you and the Information Regulator as required by POPIA.
Your Rights Under POPIA
You have the right to:
- Access — ask what personal information we hold about you.
- Correction — ask us to correct information that is inaccurate or out of date.
- Deletion — ask us to delete your information, subject to any legal retention obligations.
- Objection — object to our processing of your information, including any processing based on legitimate interest.
- Withdraw consent — where we rely on consent, you can withdraw it at any time (this does not affect prior lawful processing).
- Complain — lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
To exercise any of these rights, email us at [email protected]. We will respond within a reasonable period and at most within the time required by POPIA.
Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by a new “Last updated” date at the top of the page. We encourage you to review it periodically.
Contact
For all privacy queries, data-access requests, deletion requests and complaints:
Email: [email protected]
Postal: Cape Town, Western Cape